Revolutionizing Contact Centers: Navigating AI and Innovation
Join us on Symplicity Conversations as host Catherine Ripley sits down with Sebastian Corriere, founder of VesuvITas and a leading expert in the contact center industry.
In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-first world.
Discover insights on leveraging AI, optimizing customer experiences, and the importance of a technology roadmap.
Whether you're an entrepreneur or a business leader, this conversation is packed with actionable advice to help transform your operations. Don't miss out—subscribe now and simplify complexity with us!
In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-first world.
Discover insights on leveraging AI, optimizing customer experiences, and the importance of a technology roadmap.
Whether you're an entrepreneur or a business leader, this conversation is packed with actionable advice to help transform your operations. Don't miss out—subscribe now and simplify complexity with us!
Chapters:
(00:00) Breaking Down Silos in Organizations
(05:09) Challenges in Modernizing Contact Centers
(12:04) Evolving Contact Center Technologies
(16:52) Creating Seamless Customer Experiences
(21:11) Integrating Systems for Better Insights
(34:11) Key Performance Indicators for Success
(37:34) Cultural Impact on Customer Experience
(39:08) The Future of Contact Centers
Creators and Guests
Host
Catherine Ripley
Catherine Ripley founded Symplicity Communications in 2007 to help people avoid misleading sales practices during telecom purchases. By bringing respect, clarity and flexibility to the process, Symplicity Communications helps clients find peace of mind in a complex market. Her Midwestern values drive how she does business and selects the team that makes Symplicity special. Catherine possesses a great love for this industry and serves as a board member for Inforum Michigan’s TechnologyNEXT program for women in technology.
