In the Trenches For Client Success - Symplicity Conversations
Welcome to another inspiring episode of Symplicity Conversations! Join host Catherine Ripley as she sits down with Jessica Reilly, Manager of Customer Success at Symplicity, to explore the pivotal role Operations play in driving innovation and success. In this episode, Jessica shares her unique journey from stage management at SeaWorld to leading operations at Symplicity. Discover how her transformative career shift was fueled by a passion for leadership and a desire to make a meaningful impact.
We talk about the critical role of operations at Symplicity, highlighting how the team empowers businesses by streamlining processes and enhancing customer experiences through innovative strategies and automation. Learn about the importance of building strong relationships, adapting to change, and finding fulfillment in your career. Whether you're considering a career shift or seeking inspiration to navigate challenges, Jessica's story is sure to resonate and motivate.
Creators and Guests
Host
Catherine Ripley
Catherine Ripley founded Symplicity Communications in 2007 to help people avoid misleading sales practices during telecom purchases. By bringing respect, clarity and flexibility to the process, Symplicity Communications helps clients find peace of mind in a complex market. Her Midwestern values drive how she does business and selects the team that makes Symplicity special. Catherine possesses a great love for this industry and serves as a board member for Inforum Michigan’s TechnologyNEXT program for women in technology.
Guest
Jessica Reilly
Jessica Reilly is the Manager of Customer Success at Symplicity Communications. With 15 years in stage and event management, she brings a unique blend of creativity and operational expertise to her role, focusing on client satisfaction and team empowerment.
